Soft Line Studio (“the Studio”) is appointed to provide garden design and related services as outlined in the agreed proposal or scope of works.
By accepting our proposal, the Client agrees to these Terms & Conditions.
Services may include, but are not limited to:
The exact services to be provided will be detailed in the written proposal.
Any additional work outside the agreed scope will be quoted separately and confirmed in writing before proceeding.
Fees will be clearly outlined in the proposal and may be charged:
Payment terms:
Invoices are payable within 14 days unless otherwise agreed.
Late payments may result in delays to the project timeline.
Indicative timelines will be provided at the outset of the project.
Timelines may be affected by:
The Studio will communicate any significant delays as soon as reasonably possible.
The Client agrees to:
The Studio is not responsible for the performance of third-party contractors.
Gardens are living environments and subject to seasonal change, weather conditions, and natural growth patterns.
While we design with care and ecological sensitivity, the Studio cannot guarantee:
Substitutions of equal quality may be made where necessary.
Unless otherwise agreed in writing, Soft Line Studio will procure all plants specified within our planting plans and planting designs.
This ensures quality control, plant health, correct specification, and continuity of design intent.
Plants will be sourced from trusted specialist nurseries wherever possible. Availability may vary seasonally, and substitutions of equal quality and character may be made where necessary.
If a Client chooses to procure plants independently against our recommendation, Soft Line Studio cannot guarantee plant quality, suitability, or establishment success.
Once planting has been completed and handed over to the Client (or their appointed contractor), responsibility for watering, maintenance, and ongoing care transfers to the Client unless a separate aftercare agreement has been put in place.
Soft Line Studio does not guarantee plant survival following installation, as successful establishment depends on consistent watering, soil conditions, weather, and appropriate maintenance.
We strongly recommend that newly installed planting is:
Where requested, the Studio can provide a written aftercare schedule or ongoing maintenance support under a separate agreement.
All drawings, sketches, mood boards, and visualisations are artistic representations intended to communicate design intent.
They are not construction drawings unless explicitly stated.
Contractors must verify all dimensions on site before construction.
All designs, drawings, planting plans, written material, and visual content remain the intellectual property of Soft Line Studio until full payment has been received.
Once paid in full, the Client is granted a licence to use the design for the specified site only.
Designs may not be replicated, reused on another site, or shared with third parties for alternative use without written consent.
The Studio reserves the right to photograph completed work and use imagery for portfolio, website, press, and marketing purposes unless agreed otherwise in writing.
The Studio does not accept responsibility for:
Professional indemnity and public liability insurance are maintained appropriate to our scope of services.
Either party may terminate the agreement in writing.
The Client agrees to pay for all work completed up to the date of termination, including time committed and expenses incurred.
Where the Studio provides temporary installations, planters, or event dressing:
These Terms & Conditions are governed by the laws of England and Wales.